FAQs
Who is Rosie Cleans?
Rosie Cleans is the leading residential and commercial cleaning service in Morris County, NJ committed to providing high-quality housekeeping. We take pride in providing a stable profession for our cleaning professionals, who receive above-market pay and extensive training to ensure high quality. As a US veteran-founded company, we are committed to excellence, outstanding values, and the principles of respect, integrity, and honor. Our mission is to provide clean homes and workspaces that promote healthy living environments for families to thrive in. Our vision is to help people live happy and healthy in clean spaces and to be a company that improves the quality of life for families, their health, and their well-being. Our primary service area is Morris County, New Jersey, and some surrounding communities. However, we do accept some jobs outside this area depending on the scope of work required. If you're unsure if we service your location, please schedule your booking- we'll get back to you promptly to confirm if we can accommodate you. If so, additional fees may apply to cover extra travel time. But as always, you pay nothing until the job is complete - it's risk-free!
What services does Rosie Cleans provide?
Rosie Cleans offers residential cleaning and home organizing for renters and homeowners, hospitality cleaning for Airbnb hosts, commercial cleaning for businesses, and listing-ready cleanings for realtors, home stagers, and property managers. We deliver unparalleled service to meet your specific cleaning needs. Our goal is to create a clean and healthy environment for guests, buyers, and tenants as a clean home and workplace promote a healthier environment for growth and wellness.
What’s included in the Home Organizing service?
Our professional organizers help organize your closets, kitchen items, cabinets, china cabinet, bedrooms, home offices, laundry rooms, or garages. We work with you to determine what you want to keep, organize it, and identify where unwanted items will go. You can choose how many hours of service you need for your project.
Why hire Rosie Cleans?
House cleaning is no longer optional—it’s essential. While some have the ability, time, and resources to clean their homes themselves, others will ultimately opt for a professional cleaning service such as Rosie Cleans. Life has changed due to the pandemic and life’s distractions. Working professionals, parents, seniors, and families struggle to balance work and personal life, juggling doctor visits, kids’ activities, and work calls. If you travel frequently or are recovering from injuries or have reduced mobility. The last thing anyone wants or lacks the time to do is clean the house thoroughly. That’s where we come in. We handle the heavy cleaning so you can focus on what really matters, your valuable time and health. Our service is convenient, optimal, and for everyone. No waiting for quotes or random cleaners coming over to estimate the job. Get instant pricing and book online in minutes.
How can I book a cleaning with Rosie Cleans?
Easily book online and get confirmation within minutes. You can also call or text us at 862-305-0916 Mon-Sat 8 am - 5 pm. Your email confirmation and reminder have all the details about your cleaning. On cleaning day, our quality assurance team lead will perform a walk-through with you before and after the cleaning to ensure your satisfaction.
Do I get a discount for recurring services?
Yes, you will receive a discount for recurring services. For weekly service, you'll get 20% off. Biweekly service brings a 15% discount. Triweekly service (every 3 weeks) gives you a 10% discount. Monthly service gives you a 5% discount. Discounts begin with your second cleaning and last for the first 3 months.
Is my billing information kept secure?
We take security seriously and have multiple layers of protection in place.
Our booking page uses extended validation SSL.
Our booking form has 256-bit encryption.
Credit card transactions are processed with 256-bit security.
We do not store credit card numbers. Our credit card processor uses tokenized encryption, replacing numbers with surrogate values to charge cards after service.
You can book with confidence knowing we value your security greatly.
How do I activate my Client Account?
After booking your cleaning appointment, you’ll get an email confirmation with your service details. At the bottom, click “Create Account.” You’ll get an email to set up your account. Click the link, and you’ll get another email to confirm your email address. This activates your Rosie account.
From your account, you can:
• Schedule, reschedule or cancel cleanings
• Add services
• Book new cleanings
• Message us and more
To sign in, click “Log In” on our homepage. Enter your username and password. You’re all set!
What’s included in my cleaning?
Our cleaning technicians follow The Ultimate 50-Point Cleaning + Disinfecting Checklist to ensure you know exactly what to expect in each cleaning session. You can choose from a variety of add-on services to include in your cleaning. For example, the Kitchen Essentials option includes cleaning the oven, emptied fridge, emptied cabinets, stovetop, and hood. You can also choose these services individually. Our cleaning techs handle anything from fridge cleaning to thoroughly disinfecting your toilet! Select the Bathroom Deep Clean for bathrooms that require additional care. Every home receives the personalized attention it deserves.
For safety, we do NOT offer the following as part of our cleaning services. This ensures the safety of our teams: Any surfaces over 10 feet high requiring an extension ladder (high windows, ceiling fans, vents, crown molding). If a 2-step ladder is available, our team can use it to reach higher areas. Ceiling fans are not cleaned unless within reach and requested as an add-on. Hazardous materials or substances like blood, waste, human waste or secretions. No trash cans, litter boxes, pet messes, and pet beds. Removing strong odors (mold, animal waste, smoke, etc.), walls, heavy marks/stains on walls, baseboards, and other painted surfaces due to potential damage to the paint. No upholstery, or removing excessive pet hair from upholstery. No freezers, chandeliers, HVAC/ceiling vents, fragile fixtures, fragile blinds, removing cabinet liners, exterior windows, hard water buildup, mold/paint removal, grout, unfinished basements, concrete, furniture moving, heavy lifting, outdoor work, hoarding, excess clutter, dead bugs or pest control (fleas, roaches, rodents, bed bugs, etc.) or unsafe environments.
Click here for a full list of items we cover during each cleaning.
Is Rosie Cleans Pet-Friendly?
We love pets, but they don't always love us. If you think your pet may become distressed when our cleaning team is at your home, please make temporary arrangements during their visit. You can leave detailed instructions for your pet in the “Special Instructions” section when booking online. Remember you can select Pet hair removal as an add-on service on the booking page.
How much does a cleaning cost?
Visit our Booking Page to see an upfront price without waiting for an estimate. We base our whole-home cleaning rates on the total number of bedrooms and bathrooms. If you desire for less rooms to cleaned, it’ll be deducted from the whole home rate. For homes with 5 or more bedrooms, we charge by the hour. Remember, you pay nothing until the cleaning is complete. Our rates cover a team of professional house cleaners, all supplies and equipment, and liability insurance. We offer recurring service plans to keep your home consistently clean.
How long will it take Rosie to clean my home?
This depends on your home’s size and condition. Typically, Rosie needs 2 to 2.5 hours to thoroughly clean a studio or 1-bedroom home. We customize our services for each home and cannot guarantee a completion time. Many factors affect our timing, including:
• The home’s condition and cleanliness
• Your specific cleaning requirements
• Possible delays from Airbnb guests.
What if extra time is needed for my house?
If Team Rosie finds that your home needs deeper cleaning due to its condition, the cleaning will take more time than usual. This could include areas like stovetops, range hoods, bathtubs, or entire rooms. Our cleaning techs will complete the extra cleaning at a rate of $25 per additional half hour. This fee will be included in your final total.
What should I do before Team Rosie arrives?
To ensure maximum efficiency before our cleaning technicians arrive, please:
Pick up and set aside any toys, clothes, boxes, or other items that may get in the way of cleaning.
Clear surfaces like tables, counters, and desks of clutter like mail, newspapers, magazines, and dishes
Move dirty clothes to the laundry hamper
Find a comfortable spot for your pets so they’re at ease during cleaning.
These quick cleanup steps allow our cleaning techs to focus on deeper cleaning rather than reorganizing miscellaneous items. If you’d like help organizing, choose “Home Organizing” as an add-on service.
What should I expect at each cleaning?
At the start of each cleaning, our quality assurance team lead will perform a walk-through with you through your home to determine your priorities. After cleaning, the team leader will do a final walk-through to ensure we’ve met your needs and address any issues. We recommend you or someone you trust to be present for the first cleaning to meet the team and provide initial feedback. Once satisfied with our service, you can choose not to be home for recurring cleanings.
Moving In or Out? What’s Included in the Cleaning
We’re committed to making your move as easy as possible! Check out our customized Move-In/Out Cleaning + Disinfecting Checklist to see what’s included. Please note:
• The home or apartment must be empty.
• It must have running water and electricity. That way our cleaning techs can focus on what they do best—clean!
On the booking form, you can select the Move-In/Out Option. This includes: • Cleaning inside the oven • Cleaning inside already emptied fridge • Cleaning inside already emptied cabinets • Deep cleaning the stovetop and hood. You can also choose these services individually.
What if I'm not home to let Rosie in?
If you won't be home at all, that's okay! Just let us know in the "Special Notes or Instructions" when booking how the cleaning team can enter your home. Leaving keys with a doorman, under the mat, or in a key lockbox are options. Provide details on any focus areas in the instructions. You'll get a text/email when done. Communication is our priority.
Does Rosie Cleans provide cleaning supplies?
Absolutely! Our cleaning team brings their tools at no cost (including EPA-approved products and a vacuum if needed). You just need running water, outlets, and a toilet brush. Only provide your own supplies if preferred. Note this in "Special Notes or Instructions" when booking.
How many technicians will clean my house/apartment?
Whether a six-bedroom home or studio, we send a team to exceed your expectations.
Are staff thoroughly vetted?
Yes, safety and security are our top priorities. We thoroughly screen, verify references, and background check all staff. See our reviews to learn what others say about us.
Are services insured?
Yes, though we aim to prevent issues, accidents happen. We carry adequate insurance to cover a claim in the unlikely event that we are responsible for damaged property.
Do I need to tip?
We pay our cleaning techs fair wages and expect excellent service, so tipping is unnecessary. However, cleaning techs appreciate any tips!
What are your hours?
We operate Monday-Saturday, 8 AM-5 PM. To ask questions, change a booking, or anything else, use your client account or contact our support team (available via chat, text, phone, or email during open hours). For after-hours help, contact us.
Is Rosie Cleans available for cleaning jobs during holidays?
We are closed on three major holidays: Thanksgiving, Christmas, and New Year's Day.
How much advance notice do I need to book a cleaning service?
Bookings must be made at least 24 hours in advance to ensure we meet all your needs. For emergencies, contact us—we'll try to accommodate same-day requests for an extra $50 fee.
Does Rosie Cleans provide same-day service?
We require 24 hours notice to schedule cleanings as our cleaning techs are in high demand and are scheduled ahead. We'll try to handle last-minute requests when possible for a $50 rush fee.
Do I receive a confirmation and a reminder?
Yes! After booking, you'll receive an email confirming all details like the date, time, service, frequency, and estimated price. The day before your cleaning, you'll receive a reminder email with the same info. Please review it and log into your account or contact us about any changes. Also on your account portal, you’ll see your upcoming booking(s) to ensure you never forget your cleaning date!
Is there an arrival window?
Yes, there is an arrival window. The cleaning techs will arrive within the arrival window for your booking as long as there are no unforeseen issues like accidents or bad weather.
What happens if bad weather interferes with my scheduled service?
Rosie Cleans will always do our best to provide scheduled service. If storms or safety issues prevent us from arriving on time, we will contact you to reschedule.
Who do I contact if I have a question about my service?
You can contact our Happiness Satisfaction Team at (862) 305-0916 during business hours for any service questions. We are also available by chat, text, and email at hello@rosiecleans.com.
Who do I contact if I have an issue or concern with the quality of my recent cleaning service?
Please contact us right away if you have a concern about your recent cleaning. To ensure your satisfaction, your cleaning team leader will walk through the space with you at the beginning and end of service. While we aim to provide excellent service always, if we miss anything, let the team leader know during the walk-through so we can fix it immediately. You will also get a text, phone call, or email after service to provide feedback. You may also contact our client support team at (862) 305-0916. We want you to be fully satisfied. Contact our client support team with any questions, concerns, or feedback. We are here to help!
How can I cancel my cleaning service? Is there a cancellation fee?
We understand schedules change, and we're happy to modify or reschedule cleaning services. To cancel, please contact us as soon as possible, at least 24 hours before your scheduled cleaning date before 5 p.m. to avoid cancellation fees. Since we're closed on Sundays, Monday cancellations must be done by Saturday before 5 p.m. If you cancel 24 hours ahead, we can reschedule at no cost. We'll credit any promo/ gift card codes to your account. Canceling after 5 p.m. the day before incurs a $30 fee. Canceling the day of the cleaning incurs a $50 fee. On cleaning day, if we can't access your home, we'll contact you. No response incurs a $50 "lockout" fee.
Is there a fee for canceling my recurring service?
All clients have one day after purchasing a package to cancel recurring services with no fee. After that, cancellations incur at least a $50 fee. Canceling over $350 incurs a 20% fee of the total.
What would end my service?
We reserve the right to refuse service to anyone at any time. Soliciting our cleaners for service outside of Rosie Cleans is prohibited and will end service.
What if I need to update or edit my notes or provide Rosie with additional information?
You can edit your notes in your client account portal, call or text our Client Support Team at (862) 305-0916, or contact us at least 24 hours before your scheduled cleaning with changes or additions, so we have time to notify our cleaning teams. We understand plans change and will do our best to handle last-minute requests when possible, though this is not guaranteed.
How do I share specific cleaning needs with Rosie?
Enter your instructions when booking in the “Special Notes or Instructions” section on the booking page.
Do you offer cleaning tips?
Yes, not only do we offer amazing cleaning tips, but we also give you the ingredients for our own DIY cleaning products! Check out our blog, The Cleaning Chronicles for life, design ideas, and cleaning tips.
Can I refer a Friend to Rosie Cleans?
Absolutely! Our Rosie Referral Rewards Program rewards you with credits for referring new clients.
When you refer a one-time client, we'll give you $15 in credits after they complete their cleaning. Refer a recurring client (someone who signs up for weekly, biweekly, triweekly, or monthly service), and we'll give you an extra $35 in credits after their second cleaning is completed. That's $50 back in your pocket!
Have your friend mention your name in the “Good to Know” section of our booking page or simply tell us your name when they call, text, or email. Check our Get $50 Refer a Friend program for details.
Thank you for getting to know Rosie Cleans. We look forward to working with you!